Brannon Breau — ServiceNow Developer

01 — Professional Summary

ServiceNow Developer with 10+ years in IT and 7+ years designing, building, and supporting solutions on the platform. Strong in JavaScript development, ITSM process implementation, Flow Designer automation, and REST/SOAP integrations — translating business requirements into scalable, secure, and maintainable solutions across the full application lifecycle.

02 — Technical Skills

ServiceNow

ITSMService Catalog Flow DesignerBusiness Rules Client ScriptsUI Policies ACLsUpdate Sets IntegrationHubMID Server ATFService Portal Reports & Dashboards

Development

JavaScriptREST APIs SOAP APIsJSON HTMLCSS

Practices

SDLCAgile / Scrum ITILRoot Cause Analysis Testing & ValidationTechnical Documentation

Tools

JiraPowerShell Active DirectoryExchange VMware

03 — Work Experience

ServiceNow Developer / Consultant

Nov 2022 — Present

Techport Thirteen Inc. · Berkeley Lake, GA (Remote)

Design, develop, and customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Catalog Items, and Flow Designer to meet evolving business requirements.
Configure and enhance core ITSM processes — Incident, Problem, Change, Request, and Knowledge — in alignment with ITIL best practices.
Build and maintain Flow Designer flows and subflows to automate manual processes and improve operational efficiency.
Develop and support integrations with external systems using REST/SOAP APIs, IntegrationHub, and MID Server.
Translate business requirements into technical design documents and scalable platform solutions.
Support platform upgrades through impact analysis, testing, remediation, and validation of customizations.
Participate in Agile ceremonies and collaborate with QA to validate solutions using ATF and manual testing.

ServiceNow Administrator / Developer

Jan 2018 — Nov 2022

Morgan & Morgan PA · Orlando, FL

Administered and enhanced the ServiceNow platform to improve ITSM service delivery and system performance.
Led multiple platform upgrades, instance clones, and Update Set migrations across environments.
Developed JavaScript-based Business Rules, Client Scripts, and automation to streamline service desk operations.
Built REST API integrations with external systems including Jira.
Implemented auto-assignment logic, notifications, and Service Portal enhancements for improved user experience.

Help Desk Team Lead

Sep 2017 — Jan 2018

Led the initial implementation and development of the ServiceNow platform for a 2,700-user environment.
Managed a team of 30 Tier I and Tier II agents and served as escalation point for complex issues.

Tier II / Tier I Help Desk Agent

Feb 2015 — Sep 2017