ServiceNow Developer with 10+ years in IT and 7+ years designing, building, and supporting solutions on the platform. Strong in JavaScript development, ITSM process implementation, Flow Designer automation, and REST/SOAP integrations — translating business requirements into scalable, secure, and maintainable solutions across the full application lifecycle.
ServiceNow
Development
Practices
Tools
- Design, develop, and customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Catalog Items, and Flow Designer to meet evolving business requirements.
- Configure and enhance core ITSM processes — Incident, Problem, Change, Request, and Knowledge — in alignment with ITIL best practices.
- Build and maintain Flow Designer flows and subflows to automate manual processes and improve operational efficiency.
- Develop and support integrations with external systems using REST/SOAP APIs, IntegrationHub, and MID Server.
- Jira
- Infobox
- Ldap
- LogicMonitor
- AdobeSign
- Microsoft 365
- Translate business requirements into technical design documents and scalable platform solutions.
- Support platform upgrades through impact analysis, testing, remediation, and validation of customizations.
- Participate in Agile ceremonies and collaborate with QA to validate solutions using ATF and manual testing.
- Administered and enhanced the ServiceNow platform to improve ITSM service delivery and system performance.
- Led multiple platform upgrades, instance clones, and Update Set migrations across environments.
- Developed JavaScript-based Business Rules, Client Scripts, and automation to streamline service desk operations.
- Develop and support integrations with external systems using REST/SOAP APIs and MID Server.
- Jira
- Ldap
- Microsoft 365
- Implemented auto-assignment logic, notifications, and Service Portal enhancements for improved user experience.
- Led the initial implementation and development of the ServiceNow platform for a 2,700-user environment.
- Managed a team of 30 Tier I and Tier II agents and served as escalation point for complex issues.
- Resolved escalated hardware, software, and network issues for 2,700 users.
- Authored and maintained knowledge base articles and documentation.
A selection of notable projects and builds — professional work worth highlighting and personal things I found interesting enough to dig into.
A scripted REST integration that lets Jira push issue events straight into ServiceNow, automatically creating and correlating an Incident for every issue so both systems stay in sync without manual re-entry.
A scripted ServiceNow catalog request that turns a single new-hire submission into a fully provisioned employee — phone extension, fax line, copier billing code, and call-routing label — with multi-office resource pools resolved automatically.
A Raspberry Pi jukebox that lets you swap songs, playlists, and system actions just by tapping RFID key fobs and cards against an RC522 reader — no screen, buttons, or keyboard needed.
A custom ServiceNow scoped application that turns the platform itself into a fully playable Jeopardy-style trivia game — configurable board, wagering, host controls, and a live Service Portal game board.
A DIY WiFi/NTP-synced RGB fiber-optic digital clock — a 256-pixel LED matrix renders glowing numerals with animated rainbow effects, housed in a multi-part 3D-printed enclosure designed in Fusion 360.