My Résumé

Brannon Breau

111 Green Cove Court, Kissimmee, FL 34743

561-809-0683 brannon.breau@gmail.com

 

OBJECTIVE

To have a position where I will contribute my skills and experience to the further development of the organization and achieve growth in my professional career.

 

SUMMARY

  • Detail oriented with great verbal skills and written communication.
  • Great problem-solving skills with outstanding customer service.
  • Able to multitask with strong time management skills.

 

EDUCATION

Palm Beach State College, Lake Worth, Florida - December 2014

  • Associate in Science Degree, Network Administration 

CERTIFACTIONS

  • Certified CompTIA A+ - 2015
  • Certified CompTIA Network+ - 2017
  • ServiceNow Certified System Administrator - 2018

 

EXPERIENCE

Morgan & Morgan PA – Orlando Florida | 2015 – Present

ServiceNow Administrator/Developer: January 2018 – Present

Help Desk Team Lead: September 2017 – January 2018

Tier II Help Desk Agent: February 2017 – September 2017

Tier I Help Desk Agent: September 2015 – February 2017

  • In charge of the implantation and development of the ServiceNow platform for the firm.
  • Maintain the Adaxes server.
  • Help manage 15 tier I and tier II help desk agents.
  • Solve issues escalated from the Tier I and Tier II helpdesk agents.
  • Develop and maintain various knowledge bases and articles.
  • Other projects at the request of management.
  • Help create and maintain desktop images for use in 16 production pools.
  • VMWare View Admin for pool management that.
  • Instruct and coach helpdesk agents to help them learn and grow.
  • Assist the Systems and Security teams as needed.
  • Help solve hardware, network, and software issues in an environment that has ~2700 users.
  • Assist in server deployment.
  • Utilize Active Directory, MS exchange, VMware, and Polycom.
  • Troubleshoot Client Profiles, Copitrak, Adaxes and various other systems as needed.
  • Find software to improve productivity.

Office Depot – Boca Raton, Florida | 2004 – 2013

Project Specialist

  • Ensured compliance with Office Depot sales floor and receiving standards by executing all related standard operating procedures.
  • Ensured proper installation of all technology, loss prevention, fixture, construction, and inventory components by following all related memo's, store maps, and manager direction.
  • Trained, coached, and mentored associates and 3rd party vendors in Office Depot operational expectations as it relates to the Office Depot brand.
  • Quickly and efficiently addressed customer needs by providing solutions to their issues.
  • Lead by example by acting as a role model for precise execution of Office Depot standards.
  • Held project associates accountable to delivering a new store, relocation, remodel, and/or special project to prototypical standards.
  • Analyzed and troubleshot software and computer peripherals.
  • Addressed issues quickly and efficiently.
  • Demonstrated attention to accuracy on all duties and responsibilities.

SKILLS & HOBBIES

  • Hyper-V virtualization using my 3 Dell PowerEdge R710.
  • In the process of deploying pfsense firewalls in home environment.
  • Deploying Linux as needed for home projects.
  • Maintaining 5 gaming servers hosted on in house Hyper-V virtualization servers.
  • Maintaining and expanding self-built large hardware raid server.
  • Projects based on Raspberry Pi Single board computers.
  • Built RFDI music player with Raspberry Pi Single board computer.
  • Home automation mainly based on z-wave technology.
  • Built home automation bridge using Raspberry Pi to control devices that don't have support for Apple’s HomeKit.
  • Playing video games on both PC and console.